Refund policy
A. Right of Withdrawal
Introduction
Consumers have the following statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party nominated by you (other than the carrier), acquired possession of the final goods.
To exercise your right of withdrawal, you must inform us (ROWAC GmbH, Oberauer Weg 61 a, 09429 Wolkenstein, Germany, Tel.: +49 (0) 1577 1976585, Email: info@rowac.com) of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, although this is not mandatory.
You may also exercise your right of withdrawal online via our website at:
https://rowac.com/en/pages/withdraw
If you use this online facility, we will promptly provide you with confirmation of receipt on a durable medium (for example, by email), including the content of your withdrawal declaration together with the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for any additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and, in any event, no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You are responsible for the direct cost of returning the goods. For goods which, due to their nature, cannot normally be returned by post (freight goods), the direct return costs are estimated to amount to no more than approximately EUR 100 per item.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly personalised to the consumer's specific requirements.
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals of a Member State of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract are outside the European Union.
Linked / Financed Transactions
If you finance this contract by means of a loan and subsequently withdraw from the contract, you will no longer be bound by the loan agreement, provided that both contracts constitute a single commercial unit. This is particularly the case where we are also your lender or where your lender makes use of our involvement in arranging the finance.
If the loan amount has already been paid to us when the withdrawal takes effect or when the goods are returned, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or return.
This does not apply where the present contract relates to the acquisition of financial instruments (such as securities, foreign currencies or derivatives).
If you wish to avoid being bound by contractual obligations as far as possible, you should exercise your right of withdrawal and also withdraw from the loan agreement, provided you are entitled to a right of withdrawal in respect of that agreement.
General Information
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Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging together with all accessories and all packaging components. If necessary, use suitable protective outer packaging. If you no longer have the original packaging, please ensure that appropriate packaging is used to provide adequate protection against transport damage.
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Please do not return the goods carriage forward.
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Please note that compliance with points 1 and 2 above is not a condition for the effective exercise of your right of withdrawal.
B. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
ROWAC GmbH
Oberauer Weg 61 a
09429 Wolkenstein
Germany
Email: info@rowac.com
I/We () hereby give notice that I/we () withdraw from my/our () contract for the sale of the following goods () / for the supply of the following service (*)
Ordered on (*)
/ received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.